CONCIERGE

TERMS

&

CONDITIONS

The use of this website is subject to the following terms of use:

 

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

 

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

PRIVACY

POLICY

COLLECTION OF PERSONAL INFORMATION

 

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

 

By giving us such information, you will need to consent by using it in the manner described in this policy.

 

You may withdraw your consent at any time by emailing us at info@brianbrownstudio.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

 

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

 

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

If you have any further concerns about security, please email our Customer Service team at info@brianbrownstudio.com.

SHIPPING

RETURNS

&

EXCHANGES

 

SHIPPING

 

Our products are shipped within 4-7 Days via best way. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

 

EXCHANGES

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brianbrownstudio.com and send your item to: 2770 H. Decatur Road Suite 201 San Diego CA United States 92106.  All shipments should be inspected immediately on arrival. 

 

All claims for damage and or shortage must be made within 24 hours of receipt of the merchandise by contacting our Customer Service team at 1.619.221.9141. You may also contact us via e-mail at info@brianbrownstudio.com. 

 

Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled. If you receive a damaged, defective or incorrect item, we will work with you to make things right. 

 

Please hold on to your item until further Instruction.

 

 

RETURNS

 

Our products are shipped within 4-7 Days via best way ground carrier.  If you wish to return an item, your refund will be reduced by a restocking charge equal to 25% of the purchase price. You will be responsible for outbound and return shipping and delivery charges.

 

 It is your responsibility to properly package authorized returns to prevent damage. Returns arriving damaged due to poor packing will not be credited to the return customers account. 

 

Returns must be received in original condition within 30 days. Shipping charges are not refundable. 

 

Please do not send your purchase back to the manufacturer.  

 

All returns should be sent to: 2770 H. Decatur Road Suite 201, San Diego, CA 92106.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

CANCELLATION

 

Once your order is confirmed, cancellation is not possible.

DISCLAIMER

Most of our products are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our catalogs and sales cards. Specifications of individual items are subject to change and may differ slightly from those shown or stated.

 

While we make reasonable efforts to provide accurate and timely information about Brian Brown Studio, you should not assume that the information is always up to date or that the Sites contain all the relevant information available.

 

Every effort is made to ship orders quickly and as completely as possible, but, on occasion, items will be backordered based on availability. As such items become in stock, we will ship without notice.

 

The materials and information on the Sites may include technical inaccuracies or typographical errors. The materials, information and services on the Sites are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by applicable law, Brian Brown Studio disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the site and the information, content and materials contained therein.

3761 CENTRE STREET #106
SAN DIEGO, CA 92103

619.230.5262

INFO@BRIANBROWNSTUDIO.COM

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©2017 BY BRIAN BROWN STUDIO